Tawakkalna Sets New Benchmark for Digital Service Excellence

Tawakkalna, Saudi Arabia's comprehensive national application, has introduced the service excellence badge to enhance the quality of digital services provided by government and private sector entities, promoting innovation, improving user experience, and supporting the Kingdom's digital transformation in line with Vision 2030.

 The badge aims to improve digital service efficiency across the Kingdom by fostering healthy competition among organizations to deliver innovative solutions that exceed user expectations. It establishes rigorous quality standards for services offered through the platform, ensuring seamless access for the application's 34 million users. This initiative encourages the development of digital solutions that enhance quality of life and deliver efficient services to all citizens and residents.

 Tawakkalna currently offers over 1,000 digital services from more than 250 entities. Available in seven languages and accessible worldwide, it serves as a unified digital gateway. This achievement reflects the Kingdom’s progress in building an advanced digital government infrastructure powered by data analytics and artificial intelligence.