Hajj Ministry Command Center Ensures Quality Services for Pilgrims

The Command Center of the Ministry of Hajj and Umrah plays a vital role in overseeing and managing operational activities for the 1446 AH Hajj season through continuous coordination and unified efforts, all within a structured framework aimed at ensuring efficiency and enhancing the quality of services provided to pilgrims.

 The center represents a significant advancement in improving performance within the Hajj and Umrah sector by consolidating efforts and effectively integrating relevant data and information about pilgrims' journeys, from their country of departure to their accommodations in Makkah and Madinah.

 The center aims to improve compliance levels and ensure the delivery of all agreed-upon services. It collaborates with various partners to monitor field performance and track the arrival of pilgrims using advanced systems and interactive screens that display real-time data. This integration of data and systems within the aviation sector enables effective flight monitoring and has successfully reduced airport waiting times to under 40 minutes, thereby enhancing operational readiness.

 The Command Center reflects the evolution of the Hajj system, improving responsiveness to emergencies and enriching the pilgrim experience through proactive measures and immediate field solutions. This initiative demonstrates a commitment to achieving optimal operational and organizational readiness, enabling millions of pilgrims to perform their rituals with ease and tranquility.