SEDCO set to deploy AI-powered Self-Service Health Pods across Saudi Arabia
SEDCO, a global leader in digital transformation and customer experience solutions, will deploy AI-powered Self-Service Health Pods across Saudi Arabia. The company announced this initiative during the Global Health Exhibition 2025, held at the Riyadh Exhibition and Convention Center (Malham), in the presence of senior healthcare executives and government officials.
The Self-Service Health Pod is a fully integrated telemedicine unit powered by artificial intelligence. It enables patients to conduct self-measurements of vital signs, such as blood pressure, oxygen levels, and temperature, before connecting with doctors through a secure teleconsultation system. What sets the solution apart is its AI nursing assistant, which conducts preliminary triage, gathers patient history, and supports real-time transcription for physicians, all through natural, conversational Arabic, including local dialects.
According to Mr. Majdi Shawish, CEO of SEDCO, the technology represents a major step forward in Saudi Arabia’s healthcare digitalization efforts, aligning with the goals of Saudi Vision 2023 to enhance patient accessibility, streamline service delivery, and integrate advanced technology into the national health ecosystem.
“Saudi Arabia is a vast country with many remote areas, and doctors are usually concentrated in major cities,” said Mr. Majdi. “Our Self-Service Health Pods bridge this gap by providing 24/7 access to medical consultations and automated vital sign assessments without the need for on-site nurses. It’s a breakthrough in accessibility, efficiency, and patient experience.”
SEDCO will play a key role in deploying and implementing Self-Service Health Pods across hospitals, primary healthcare centres, pharmacies, universities, and remote communities throughout Saudi Arabia. These pods are designed to expand access to medical services, particularly in areas with limited healthcare infrastructure, by providing round-the-clock self-service and telehealth capabilities.
The pods can operate in both self-service and nurse-assisted modes, making them ideal for use in hospitals, clinics, and community health centres. According to Shawish, the technology is especially effective for primary care centres that close after working hours, as it enables patients to access consultations without visiting overcrowded emergency departments.
Each pod is equipped with FDA-certified medical devices for accurate measurement and complies with HIPAA and GDPR standards to ensure data security and patient privacy. The system can also be upgraded with additional diagnostic tools, such as digital stethoscopes and ultrasound devices, depending on the doctor’s specialization.
The technology also supports pharmacies by guiding customers through self-checks, connecting them with doctors, and enabling immediate prescription purchases, improving patient convenience while boosting pharmacy engagement and sales.
“We are proud to contribute to the Kingdom’s healthcare modernization through AI-powered technologies that make healthcare more connected, efficient, and inclusive,” added Shawish. “Through this initiative, we aim to empower patients and healthcare providers alike, aligning with Vision 2030’s goal of building a digital, patient-centric ecosystem.”
SEDCO has already received strong interest in the technology from healthcare institutions and partners across the region. The company plans to continue expanding the deployment of the Self-Service Health Pods across multiple locations in the coming months, helping create a more accessible, data-driven, and future-ready healthcare network.
Founded in 1983, SEDCO has earned a global reputation for its expertise in digital transformation and customer experience management. Over the past decade, the company has increasingly focused on healthcare innovation, developing intelligent solutions that address gaps in access, efficiency, and patient engagement. Today, SEDCO operates in over 50 countries, empowering public and private sector institutions to deliver smarter, data-driven services.
Looking ahead, SEDCO aims to further enhance its AI capabilities by integrating wellness monitoring, predictive analytics, and remote patient engagement features, part of its broader vision to make healthcare more proactive, personalised, and sustainable.
