Quality philosophy: Deming's 14 Principles
Deming’s 14 Principles are a set of management practices that help improve an organization’s products, services, and processes for the long term.
William Edwards Deming (1900 –1993) :
1- American manufacturing engineer, PhD in mathematics and physics
2- A professor at New York University.
3- Traveled to Japan after World War II at the request of the Japanese government to help its industries improve productivity and quality.
4- Became interested in how statistical analysis could be used to achieve better quality control in the 1930s. These quality-control methods helped Japan rebuild its devastated economy after World War II.
5- The Japanese government established in 1951 AD an award named after him (Deming Award) awarded annually to a company that is distinguished in terms of innovation in quality management programs.
6- Deming was known as the "Father of Quality" in Japan.
7- His books:
• “Quality, Productivity and Competitive Position”, Out of the Crisis (1982–1986).
• “The New Economics for Industry, Government, Education” (1993).
Deming’s 14 Points aims are:
1- Create a cycle of continuous quality improvement,
2- Create positive environment and the relation between employees & customers.
3- Decreasing costs,
4- Increased profit.
Deming’s 14 Points are:
1- Create a constant purpose toward improvement.
2- Embrace the new philosophy.
3- Stop depending on inspections.
4- Utilize a single supplier for any one item.
5- Improve constantly and forever.
6- Use training on the job.
7- Implement leadership.
8- Eliminate fear.
9- Break down barriers among departments.
10- Remove unclear slogans.
11- Eliminate management by objectives.
12- Remove Barriers to Work Pride.
13- Implement education and self-improvement.
14- Make "transformation" everyone's job.
Deming’s 14 Points are considered as a philosophy of quality management, that can be put into place by any organization to more effectively.
Farhan Hassan Al Shammari