Al-Qassabi launches Bainah Center for consumer complaints
The Minister of Commerce and Investment Dr. Majid Al- Qassabi launched a Consolidated Communication Center for Consumer Complaints (Bainah),in Riyadh on Thursday.
Al-Qasabi, who heads the Standing Committee for Consumer Protection, inaugurated the new service with a toll free number 935, during the meeting of the Joint Operations Room of the Control bodies held in Riyadh.
“Bainah” is a Consolidated Communication Center for the parties directly related to the consumer’s affairs.
This Center was established by the Standing Committee for Consumer Protection, pursuant to the decision of the Council of Ministers No. 167 dated 24/3 / 1439H, aiming at receiving the consumer complaints and following up the process of treatment and solution of such complaints and the assessment of the performance of all concerned parties.
The new center is aimed at the realization of the Kingdom’s Vision 2030, and for enhancing the roles of the competent authorities concerned of protecting and preserving the consumers’ rights.
“Bainah” Center aims to facilitate the consumer’s enquiries, complaints and reports through a unified number, regardless of the differences of the competence of each government authority and also to preserve the consumer’s rights in all sectors related to the consumer’s affairs.
Through “Bainah” Center, it is possible to record the consumers’ complaints via a unified communications system, then to be referred to the concerned parties with the necessary following up on the status of the complaint, and ensure that the complaint or the problem is solved and processed within a specified period.
All complaints will be recorded or documented as they are received.
Arrangements are being made to launch “Bainah” application on smart devices.
“Bainah” Center is currently receiving the consumer’s reports and complaints round the clock, seven days a week through the Consolidated Communications Center (935), also through the Center's account on Twitter @Bainah_sa
According to the cabinet decision,the Standing Committee for Consumer Protection will be headed by the Minister of Commerce and Investment, and a Vice President from the Deputy Minister of Commerce and Investment for Consumer protection.
The committee will comprise members from 12 governmental authorities, namely: the Ministry of Municipal and Rural Affairs, the Ministry of Health, the General Authority for Tourism & National Heritage, the Saudi Standard, Metrology and Quality Organization, the Saudi Food and Drug Authority, the General Authority of Customs, the Commission of Communications and Information Technology, the Saudi Arabian Monetary Agency, the General Authority for Civil Aviation and a representative of the Consumer Protection Committee.